Shipping & Handling

Destinations: We ship to any country in the world but please note there are some restrictions on some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we will contact you.

Shipping Costs: The shipping rates shown during checkout represent actual rates for most countries. Most of the prices in our store are including shipping rates unless otherwise stated

All items in our Store, the stock is available and we usually ship within 1-3 business days after payment has been cleared. You will receive a shipping confirmation email once the order has shipped.

Local Shipping
Delivery within Malaysia (including Sabah & Sarawak) is free unless otherwise stated. All local delivery will be delivered by Courier Service.

International Shipping
All international order will be shipped by Fedex or DHL. Please allow 3 - 5 working days (depend on your location) to receive your Package. We will send an email acknowledge to the customer within 2 working days upon receive your order.

Customs clearance, import duties and VAT

Import duties and VAT may or may not be levied and will only be determined when the shipment goes through Customs in your country. Please check your country's import policy to understand your liability. All duties and taxes levied are your (the buyers) responsibility and shall be paid directly to the buyer's government or to the courier company when the goods are delivered. We shall not be responsible for any shipping or customs delay since this is outside our control.
 

Return Policy

• You may return new, unopened items for store credit, less a 20% restocking fee, within 15 business days of delivery.

• All returned products must be in their original packaging with all included accessories intact.

• Defective or damaged items will be exchanged or the product cost credited for other store purchases if the buyer reports the problems within 15 business days of delivery.

• For all returns, the buyer must email us to describe reason for returns and obtain a return merchandise authorization (RMA) number prior to sending the items back for exchange or credit.

• The buyer shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to us for exchange or credit. Shipping and handling fees shall not be credited.

• The buyer shall also be responsible for all shipping, insurance, and handling charges (where applicable) when we returns the replaced items to the buyer.

• We shall not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer use a traceable mean to ship the product and purchase shipping insurance.

• We'll notify you by email once we've received and processed your returned item. We typically process your returned items within 3 to 5 days of receiving them.

Other Terms & Conditions
We shall do our best to provide timely and helpful customer support to all interested buyers. If you find problems with our service, please email us and we will try to resolve any problem immediately.
We reserve the rights to terminate any transactions and refund you the full payment.
We reserve the rights to modify our shipping and handling, return policy, and other terms and conditions without prior notice